Information for bank customers requiring financial assistance

FINANCIAL HARDSHIP ASSITANCE
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Information for bank customers requiring financial assistance

Written by: Maria Papa

With bushfires, natural disasters and the global COVID-19 pandemic, 2020 has been a difficult start to the year for Australians.  At Maverick Finance,  we want to provide as much support as we can to our affected customers.

Common types of assistance banks provide include:

  • Deferred repayments
  • Long term repayment arrangements
  • Time to seek financial / counselling advice
  • Reduced repayments
Bank Customer Support Website Business Support
AMP 1300 130 191 Experiencing financial hardship 13 30 30
ANZ 1800 252 845 Customer Connect 1800 252 845
BOQ 1800 079 866 Financial Hardship Assistance 1800 079 866
BankSA 1800 679 461 BankSA Assist 1800 679 461
Bankwest 1300 769 173 Experiencing financial hardship 1300 769 173
Bendigo and Adelaide Bank 1300 652 146 Financial difficulty assistance 1300 652 146
CHL Advance 1300 781 043     
CHL Essentials 1300 543 558    
CHL Select 1300 738 336    
CHL Solutions 1800 356 246    
CHL Smart Options 1300 368 908    
Citibank 1800 722 879 Hardship assistance 1800 722 879
Commonwealth Bank 1300 720 814 Emergency assistance 13 26 07
HSBC 1300 555 988 Financial difficulty 1300 555 988
ING 1300 349 166 Financial Hardship 133 464 
Macquarie Bank 1300 363 330 Financial Hardship 1800 620 673
ME Bank 1300 500 520 ME Bank financial hardship 1300 500 520
NAB 1800 701 599 Financial Hardship 1300 881 661
Pepper Money 1800 356 383 https://www.pepper.com.au/lending/help-centre/customer-service/financial-hardship-assistance
Rabobank 1800 025 484 Financial Hardship 1800 025 484
Rural Bank 1800 660 115 Financial Hardship 1800 660 115
St. George Bank 1800 629 795 St. George Assist 1800 629 795
Suncorp Bank 1800 225 223 Suncorp Customer Assist 1800 225 223
Westpac 1800 067 497 Westpac Assist 1800 067 497
       
National Debt Hotline 1800 007 007    
Moneysmart   https://moneysmart.gov.au/  
Lifeline   https://www.lifeline.org.au/  
Beyond Blue   https://www.beyondblue.org.au/  
Budgeting 101

Originally published January 08, 2020 8:00:00 AM

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